We like to think we get it right all the time, every time. We're human too, and are capable of making mistakes.
We can only improve on our services with valid feedback from you, our customers.
If you've not been able to reach a resolution using the normal support channels, then you may wish to escalate your issue to a complaint.
If you wish to make a complaint about a service you have received, please submit an email to us at "firstname.lastname@example.org" including as much detail from the issue you have.
We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 (FIVE) business days.
If you're not happy with the initial outcome of your complaint, you can escalate the matter further.
It is advised that you formalise your complaint in writing and send it to our postal address:
Registered Office7 Bell Yard
London WC2A 2JR
Company No. 12798968
A written letter will avoid the risk of confusing a genuine and serious complaint with a frivolous one.
We will endeavour to respond within a reasonable time frame of 5 (FIVE) working days.
It is advised that you consult our Terms and Conditions for further information prior to putting your complaint in writing.
Please report abuse reported to our email address as per RFC2142, this is the standard email@example.com email address and should only be used for technical reporting of abuse.
We take abuse very seriously. Please do not abuse this facility.