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Escalations

We like to think we get it right all the time, every time but we are humans too, and are capable of making mistakes.

We can only improve on our services with valid feedback from you, our customers.

Procedure

If you've not been able to reach a resolution using the normal support channels, then you may wish to escalate your issue to a complaint.

If you wish to make a complaint about a service you have received, please submit an email to us at "urgent@phurix.net" including as much detail from the issue you have.

We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 (FIVE) business days.

Escalation

If you're not happy with the initial outcome of your complaint, you can escalate the matter further.

It is advised that you formalise your complaint in writing and send it to our postal address:

Phurix Internet Services
1246 DAVENPORT HOUSE
261 BOLTON ROAD, BURY BL8 2NZ

A written letter will avoid the risk of confusing a genuine and serious complaint with a frivolous one.

We will endeavour to respond within a reasonable time frame of 5 (FIVE) working days.

It is advised that you consult our Terms and Conditions for further information prior to putting your complaint in writing.

Abuse

Please report abuse reported to our email address as per RFC2142, this is the standard abuse@phurix.co.uk email address and should only be used for technical reporting of abuse.

We take abuse very seriously. Please do not abuse this facility.

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Amazing as usual no problems, just what you'd expect from a top class provider.