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Service Level Agreement

Our SLA agreement between you the customer and us the service provider is here so that we uphold an acceptable level of service.


We have a high performance network with multiple redundant connections allowing us to offer a 99.9% SLA. Our data centre suite boasts a 100% power SLA.

Money Back Guarantee

As you would expect with any product or service, we offer a 14 day money back guarantee (providing it is not against our terms and conditions).

Customer Support

We provide support via a number of support channels, including email.

All support tickets will be dealt with within the same day, the majority of which are dealt with within an hour of receiving them.

However if you don't get a reply straight away we do ask that you please allow 24 hours for a reply, or attempt to contact us via live methods and direct us to your ticket.

Your ticket will remain open until we reply to it, you will never be ignored or remain unanswered.

Data Protection

Your information is protected under the Data Protection Act 1998, please review our Privacy Statement for further information.

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Great assistance once again with the few issues I had with my service.